Shipping Policy

Last updated: September 2026

Thank you for shopping with Velora Shop. We are committed to making your shopping experience as smooth and convenient as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please note that orders may take slightly longer to process during weekends, public holidays, sales, or promotional periods.

Shipping Times

Estimated delivery times are:

• Australia: 3–10 business days
• International: 7–20 business days

Delivery times are estimates and may vary depending on your location, courier delays, weather, customs processing, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.

From time to time, Velora Shop may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email when tracking is available.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

Before contacting us, please check your tracking information and confirm that the shipping address provided at checkout was correct.

If a parcel is delayed, lost, or damaged during delivery, we will work with the relevant shipping provider to help resolve the issue.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an incorrect address, contact us as soon as possible. We will do our best to update the address before your order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

Customs, Duties & Taxes

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any applicable customs charges, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Velora Shop is not responsible for delays caused by customs processing.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the package and product.

We will review the issue and work with you to find an appropriate solution.

Changes to This Shipping Policy

Velora Shop reserves the right to update or change this Shipping Policy when necessary. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about shipping or your order, please contact Velora Shop Customer Support through our store's contact page.

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